Shipping and Returns Policy

Shipping

  • None personalised items are shipped within 2 working days, Monday – Friday 8am – 5pm.
  • Personalised orders are shipped within 2 – 5 working days, Monday – Friday 8am – 5pm.
  • Commissioned items are shipped usually in 4 – 10 working days unless otherwise specified, of sign off of our supplied designs, Monday – Friday 8am – 5pm.

We ship most items via Royal Mail and on larger order we will ship them via courier (Usually Hermes or DPD).

Returns

If there is a manufacturing or quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. You can set up a return with our team by using our contact form.

Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect.

All refunds and exchanges must be made within 30 days of receipt. Returns and refund requests will not be accepted if an item has been engraved to your supplied information which is supplied to us with error(s).