Shipping Information
We take great pride in crafting your personalised items. We aim to dispatch all orders within 3–5 working days, though we often manage to get them out to you even sooner. You will receive a notification email as soon as your order is on its way.
- UK Standard Shipping: Free for all orders over £20. For orders under £20, a shipping fee of [Insert Price] applies. Estimated delivery is based on the recommended ETA displayed on our website at the time of checkout.
- International Shipping: We offer standard international delivery with an estimated timeframe of 7–14 working days.
- Express Options: If you require your order sooner, we offer upgraded shipping options for both UK and International destinations. Please select your preferred speed at checkout. Or contact us for more details as the price can fluctuate a lot.
Please note: For international orders, customers are responsible for any customs duties or import taxes incurred. We will delivery DDP where possible.
Personalised Items & Returns
As your items are bespoke and personalised specifically for you, we are unable to accept returns or exchanges unless the item is faulty or an error was made on our part during production.
We encourage you to double-check all spelling and custom details at the time of ordering, as we cannot be held responsible for errors provided during the order process.
Damaged or Incorrect Items
We strive to ensure every order arrives in perfect condition. If your item arrives damaged, or if there is an error in the personalisation that does not match your original order, please contact us immediately at [email protected].
To help us resolve the issue as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Photographs of the damage or the incorrect item.
We will assess the issue and arrange for a replacement or a refund accordingly.
Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015. Please be aware that under the Consumer Contracts Regulations, the right to cancel an order (the “cooling-off period”) does not apply to goods made to your specifications or clearly personalised.
Would you like me to draft a brief “Order Care” or “FAQ” section to go alongside this policy to help customers understand how to best provide their personalisation details?